Terms

Shipping and delivery policy

We deliver products anywhere in Australia using Australia Post. We charge a flat fee of $13 for packing and registered shipping within Australia.

Orders are dispatched within 5 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. Please contact us at if you require your purchase to be shipped outside of Australia. 

Currency 

All prices listed on the MIA MUSE website are in AUD and will charge customers in AUD. 

Customer service policy

The Eleventh Muse Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If a product is not in stock it will be listed as such.

Standard delivery time frames are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund policy

Please choose carefully. Because of the personal nature of the products we stock, we do not give refunds if you change your mind or make a wrong decision. 

You can choose between a refund, exchange or credit where goods are faulty, or are different to the product purchased on the website.

Returns must be made within 30 days of purchase unless covered by a manufacturer’s warranty. Look at the warranty section below for further information. 

Returning faulty goods

In the unfortunate event that you have received a faulty item, please take the following steps:

1.     If your item is rechargeable, please try to recharge your product using a different power outlet. If your product is battery operated please test the gadget with a new set of batteries (we know it sounds silly but these simple steps may save you having to return your product).

2.     Please email us if you wish to return your faulty item at contact@miamuse.com

3.     We will provide you with the postal address to return your purchase.

4.     Please include the packaging and your original receipt as well as description of the fault with the item and your preferred course of action (refund, exchange or credit).

5.     We will return your item to the manufacturer and either refund, exchange or credit as per your request.

6.     The Eleventh Muse Pty Ltd (trading as Mia Muse) will not cover the cost of return postage.

Breakages of glass items

In the unfortunate event that an item you have ordered is damaged when you receive it, we will replace this item so long as we are advised within 7 days of receipt. We will request an image of this item to allow us to report back to our manufacturer. 

Gift vouchers 

Gift vouchers are redeemable against products specified in the terms and conditions of your gift voucher. Gift vouchers can only be used once and cannot be redeemed against shipping charges. Credit will not be given for any unused portion of the gift voucher so make sure you spend it all! Gift vouchers are not redeemable for cash. In the unfortunate event that you lose your gift voucher please contact us at info@miamuse.com

Warranty 

All Lelo products are covered by a 12 month warranty valid from the date of original purchase. The warranty is valid against defects due to faulty workmanship or materials. Faulty products must be returned within 12 months of purchase for an exact replacement only, not for a refund or a different type of product. The warranty covers working parts that affect the function of the product.

It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty.

Privacy

The Eleventh Muse Pty Ltd is dedicated to keeping your details private.

Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that's all. The Eleventh Muse Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.

Cookies sent to your computer from The Eleventh Muse Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
 

Security policy

When purchasing from miamuse.com your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at contact@miamuse.com 

The Eleventh Muse Pty Ltd (Trading as MIA MUSE) 

ACN 133 531 647